All 21st Century Equipment locations are OPEN Click here »

Customer Technical Assistance Center

When your precision ag tech stops working, you need assistance fast—that’s where the Customer Technical Assistance Center (CTAC) comes in. This additional resource for those with a NextCentury Productivity Package is a perfect complement to your local 21st Century Equipment dealership or ISG Consultant. From resolving technical issues to answering your questions, our highly trained CTAC Specialists are readily available by phone to ensure you feel supported at every turn.

View precision ag packages

<strong>Precision Ag support</strong> when you need it

Precision Ag support when you need it

The Customer Technical Assistance Center has the knowledge and resources to help you troubleshoot issues or resolve a problem quickly and conveniently over the phone. When needed, CTAC Specialists will work with your local store or ISG Consultant to fully resolve the issue—and provide you with peace of mind.

Our CTAC Specialists can answer questions about:

  • General John Deere vehicle/implement settings
  • MyJohnDeere.com account support
  • JDLink MTG administrative setup and support
  • Assistance with JD link vehicle diagnostic trouble codes (DTC’s)
  • John Deere vehicle setup, performance/utilization, and support
  • Greenstar activations and renewals
  • Basic John Deere guidance support
  • Basic John Deere documentation support
  • Basic AMS/ISG technology support
<strong>Assisting all</strong> 21st Century Equipment locations

Assisting all 21st Century Equipment locations

CTAC Specialists regularly assist customers from all of our 21st Century Equipment locations by using technology that is connected to each location at all times, even including many vehicles in the field. They even work with local 21st Century Equipment employees who understand agricultural production in your region, so you can rest easy knowing you’re in good hands.

Please note: CTAC is a free resource for customers with a NextCentury Productivity Package. If we do not have a customer support agreement on file or you live outside of the 21st Century Equipment location boundaries, you may incur a fee to utilize our Customer Technical Assistance Center. 

Contact the Customer Technical Assistance Center

Please fill out the form below to contact a CTAC Specialist or feel free to call the center directly at 844.421.CTAC (2822) Monday through Friday, 7 AM-5 PM.

The latest from 21st Century Equipment

 

From Scottsbluff to Kherson: Alex Tkachenko's Story

Posted: June 15, 2022

On February 24, 2022, Alex Tkachenko awoke to the sound of explosions. As export coordinator at 21st Century Equipment, Alex was visiting family in his hometown of Kherson, Ukraine, during a business trip to the country. Little did he know he would bear witness to the day Russia invaded Ukraine, effectively igniting a war between the two nations.

Read more

 

Wheat Harvest Safety Tips from 21st Century Equipment

Posted: May 31, 2022

Amber waves of grain are spotted with John Deere green, as equipment like S-Series and X-Series combines get to work. Inside these mighty machines are farmers with families who love them. This wheat harvest season, we encourage sensible safety measures like the below.

Read more

 

Tending Cattle with John Deere 6 Series Tractors

Posted: May 20, 2022

Working in the cattle industry is no easy feat. It’s a job that requires passion, fortitude and equipment that can work as hard as you do. John Deere 6 Series tractors are capable of doing just that.

Read more

View more

0

Your saved equipment

You currently have no saved equipment

Start browsing equipment to save and compare different models.

New equipment Used equipment