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FREE SHIPPING ON ORDERS OVER $100! Online orders may be delayed. Learn more

FAQ

You can find FAQ answers to commonly asked questions about our online John Deere shop for John Deere clothing, accessories, home goods, gifts and more. If you can’t find an answer below, please don’t hesitate to contact us.

What is your return policy?

We stand behind the quality of all of our products. If you receive a defective product or the wrong item because of an error on our part, we will exchange or issue a full refund for any item in its original condition and packaging within 30 days of the original ship date. Upon receipt of the returned items, we will credit your original method of payment, excluding delivery charges. If we’ve made a mistake, we will also refund the shipping costs.

Items returned between 30–60 days from the purchase date will incur a 15% restocking charge and will be issued a store credit, excluding delivery charges. Items returned after 60 days from the purchase date cannot be refunded. Items purchased on clearance may not be returned.

How do I return an item?

For orders that were received with an error or damaged merchandise, send us a feedback form explaining the situation. We will reply with our return department shipping address along with shipping instructions by email. On orders with shortages, we will ship the shorted items as soon as possible.

How long will a refund take?

Many credit card issuing banks can take as long as 7 business days to return your funds to you after we issue the credit to your card.

Can I return used or installed equipment?

Per industry standards, electrical components that have been installed are not returnable. John Deere parts carry a six-month warranty against defects in material or workmanship. After the 30-day period all warranty issues will be handled on a case-by-case basis. We offer no warranty over or above manufacturer warranties. Parts damaged due to improper installation or use are not warrantable. Please contact us for warranty consideration.

Please note: Country of origin of a part is not a warrantable or returnable cause. We sell John Deere OEM parts. John Deere at times sources parts from countries around the globe. 21st Century Equipment LLC. has no control over and therefore makes no guarantees or warranties if a parts country of origin is not a country of your choice. Parts made in these countries are still required to meet the stringent requirements of John Deere Product Engineers.

What if my item arrives damaged?

On orders with damaged goods, please explain the damage and your best estimate as to what caused the damage. If you receive a package that has obvious handling damage, retain all shipping materials and please call the shipper as soon as possible. For UPS, call 1-800-742-5877 and for USPS, call 1-800-275-8777. Please do not send back the item unless we request that you do so. UPS will pay for some items if they damage them in shipment, but they will only do so at the receiver’s request. On damaged items we will let you know what to do with them. If we need them returned, we will pay for the shipping, however only on items that we request be returned. It’s that easy!

How long will it take to receive my shipment?

We do our best to ship orders as quickly as possible Monday through Friday, excluding holidays. Any orders placed over the weekend will be shipped out the next business day. Our shipping methods depend on weight:
• Under 13 oz. via USPS First-Class™ Package Service (1–3 business days)
• 13 oz.–10 lbs. via USPS Priority (1–2 business days)
• Over 10 lbs. via UPS Ground (1–5 business days)

We do not ship to P.O., APO or FPO boxes at this time. UPS will only deliver to physical street addresses.

Due to the impacts of COVID-19, please note that online orders may take longer than usual to ship. You can log in to your account anytime to view the status of your order or contact us for more information.

Do you ship outside the United States?

We currently do not ship outside the United States, including Canada and Mexico.

Do I qualify for FREE shipping?

We offer free shipping on any order over $100!

Who should I contact if I have more questions?

Feel free to give our team a call at 1-844-421-2822 or email us at ecom@21stcenturyequip.com.

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