In the realm of exceptional John Deere technicians, Sergio Alamanza from 21st Century Equipment's Imperial location, stands out. Among a nation-wide pool of nominees, Sergio was recognized as a Territory Champion of the John Deere Technician of the Year Award Program. The John Deere Technicians Award Program recognizes those who epitomize what it means to be “John Deere” and honors extraordinary commitment to the brand.
Sergio has been with 21st Century Equipment for eight years now, a journey that is marked by dedication to his customers, his workplace, and his community. One of Sergio's most outstanding qualities is his exceptional customer service. Sergio's unique ability to communicate effectively, especially with Spanish-speaking customers, sets him apart. His bilingual proficiency not only bridges language barriers but also showcases commitment to excellence. Sergio's interactions with customers are not mere transactions; they are meaningful engagements that leave a lasting impression. Through clear communication, he ensures that customers fully grasp the issues at hand and trust in his ability to provide solutions. His expertise in diagnosing and resolving issues further reinforces this trust.
Sergio's dedication goes beyond the norm. He responds promptly to field service calls, understanding the urgency of getting customers back up and running in the field. When necessary, he extends his working hours, prioritizing customer needs and minimizing downtime. This level of commitment not only solves immediate problems but also builds long-term customer loyalty.
Sergio's influence extends to his workplace, where he serves as a positive role model for his colleagues. New technicians often look up to Sergio as a guide, learning the importance of maintaining a clean, safe, and organized work environment.
As a proud member of the Imperial Volunteer Fire Department, he selflessly contributes to the safety and well-being of his community. Sergio's involvement with the local youth showcases his commitment to inspiring the next generation. His passion for his profession even extends to recruiting peers into the industry, highlighting his enthusiasm for the trade.
“I see myself in them. Coming out of high school a lot of people don’t know what they want to do. I like to show them what I have done and show them how to get a guaranteed job,” Sergio said.
Additionally, Sergio thrives on the challenge of diagnosing and repairing equipment swiftly and accurately. Troubleshooting and finding effective solutions motivate him to continually improve his skills and knowledge, presenting opportunities for growth that inspire him.
“Something I have learned in this profession takes me back to a quote from high school art class that says, ‘Don’t get caught watching the paint dry.’ I have really learned the deepness of that quote here at work. Say you are waiting on a part, don’t just sit there, look to see what is next and always keep moving forward,” Sergio said.
Sergio’s recognition as a Territory Champion in the John Deere Technician of the Year Award Program is a well-deserved acknowledgment of his unwavering commitment to customer satisfaction, his role model status in the workplace, his outstanding community service, and his relentless passion for continuous improvement. We are proud to have him as part of the 21st Century Equipment family!